Key Warranty Terms. 

Electrical Warranty​

  • All electrical installations must be put in place by a competent, qualified and insured electrical contractor.

  • We must be presented with an electrical safety/ installation certificate for all electrical supplies in order for us to provide an electrical warranty. This must be provided to us within 28 days of the installation. 

  • For all spas other than 13 amp (Plug-n-play) a dedicated earth rod should be installed for the spa. All spa's will also require local isolation within 6 meters of the location. 

Structural/ Plumbing Warranty

  • We require a suitable base for the spa to be positioned. The spa must be seated flat with no wobble or rock to the spa it self. If the spa cannot be positioned on a flat surface the structure and or pipework of the spa may be stressed. This will invalidate the shell/ plumbing warranty. 

  • The base must also be solid and suitable for something the weight of the filled spa. For confirmation on this please speak to our team.

Shell/ acrylic Warranty

  • Misuse/ accidental damage to the spa will invalidate the shell warranty

  • The acrylic is not warrantied against scratch's or any damage caused by other improper cleaning. The acrylic must not be cleaned using abrasive products, domestic/ commercial cleaning products that are not designed for the cleaning of a spa or power washers

Warranty Terms for Vortex Spas.

Limited Warranty Coverage

10 year non pro rata structural warranty

Forest Spas warrants the structure of the spa shell against defects in workmanship and materials leading to water loss from the spa for a period of 10 years from date of manufacture subject to the limitations and conditions expressed in this warranty.

5 year acrylic warranty

Forest Spas warrants against the loss of water through the acrylic surface of the spa shell for a period of 5 years from date of manufacture. Note: Leaving your spa uncovered when not in use will void this portion of your warranty.

 

5 year pump, heater, controller and plumbing warranty

Labour on repair of the above equipment/plumbing is warranted from date of purchase of the spa, as follows:

Year 1: No hourly labour charge will be incurred by the original purchaser.

Year 2: No hourly labour charge will be incurred by the original purchaser.

Year 3: No hourly labour charge will be incurred by the original purchaser.

Year 4: Original purchaser pays 50% of the service representative's normal hourly labour charge.

Year 5: Original purchaser pays 50% of the service representative's normal hourly labour charge.

5 year limited labour warranty:

All factory installed electrical equipment and plumbing components - specifically the pump(s), heater, control system, leaks from jet fittings, filter assembly, internal plumbing, internal glue joints and hoses are warranted from date of installation of the spa, as follows:

Year 1: 100% replacement of components to the original purchaser.

Year 2: 100% replacement of components to the original purchaser.

Year 3: Original purchaser pays 50% of replacement cost of components.

Year 4: Original purchaser pays 50% of replacement cost of components.

Year 5: Original purchaser pays 75% of replacement cost of components.

Note: This warranty does not cover damage to heaters caused by incorrect water balance resulting in the heater being subjected to abrasive/acid water. Note: Damage to the pump motor caused incorrect chemical balance will not be covered under this warranty. Vortex spas reserves the right to request that the pump be returned for assessment before it is replaced under this warranty.

5 year jet warranty

Forest Spas warrant the removable spa jets to be free of manufacturing defects for a period of 5 years from date of installation. This warranty excludes damage by grit, sand and improper water chemistry causing corrosion of the part and is limited to supply of replacement parts after the faulty part has been returned to Forest Spas for warranty inspection. Leaking from jets is covered by the plumbing warranty. Laminar jets have a 1 year parts only warranty.

Dirty or clogged Laminar Jets are not covered under warranty.

5 year thermoclad cabinet warranty 

Forest Spas warrant the thermoclad spa cabinet against defects in materials and workmanship for a period of 5 years from date of installation. This warranty specifically covers the structural integrity of the cabinet. The thermoclad spa cabinet finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time, and are not considered defects. 

1 year Wifi, audio system, ozone, UV, LED light(s) warranty

Forest Spas warrants the factory installed Wifi, audio system, UV sanitiser, Ozone sanitiser and LED Light(s) assemblies, to be free from defects in materials and workmanship for 1 year.

1 year spa hardcover warranty

Your spa cover is warranted for a period of 1 Year from the date of delivery. This warranty applies only to the structural integrity of the cover and the vinyl. Damage caused to stitching, straps or locks due to improper use of the cover will not be covered under warranty. Disposal of any cover replaced under warranty will be the owners responsibility

Electrical connection

All electrical connections must be carried out by a qualified electrical contractor. Failure to do so will immediately VOID this warranty. The spa must be connected to a dedicated MAINS electrical supply circuit protected by a compliant earth leakage circuit breaker safety switch.Forest Spas reserves the right to ask for proof that the spa has been installed by a qualified electrician.

Warranty exclusions 

• Damage resulting from improper water maintenance or chemical dispenser.

• Damage from operating the spa above 113°F.

• Damaged caused by clogged filters.

• Damage caused to spa surface by improper use of spa cover and excessive exposure to sunlight.  

• Damage caused by not installing spa on sufficient hard level surface.

• Damage caused by incorrect electrical installation, brownouts, voltage spikes or operating spa out of +/- 10% of voltage range.

• Warranty is not extended to filter cartridges, Spa pillows (headrests), pump seals or drain hoses.

• Damage caused by relocation of the spa from its original installed location.

• The spa cover is warranted to be free of defects at time of delivery.

• Damage by insects or vermin including termites and ants.

• Damage caused by flooding.

• Damage caused by third party carriers.

• Damage to frame caused by unrepaired leakage.

Warranty Terms for Aspen Spas.

Limited Warranty Coverage

10 year non pro rata structural warranty

Forest Spas warrants the structure of the spa shell against defects in workmanship and materials leading to water loss from the spa for a period of 10 years from date of manufacture subject to the limitations and conditions expressed in this warranty.

5 year acrylic warranty

Forest Spas warrants against the loss of water through the acrylic surface of the spa shell for a period of 5 years from date of manufacture. Note: Leaving your spa uncovered when not in use will void this portion of your warranty.

3 year pump, heater, controller and plumbing warranty

Labour on repair of the above equipment/plumbing is warranted from date of installation of the spa for 3 years with no hidden call out charges. 

3 year limited labour warranty:

All factory installed electrical equipment and plumbing components - specifically the pump(s), heater, control system, leaks from jet fittings, filter assembly, internal plumbing, internal glue joints and hoses are warranted from date of installation of the spa, as follows:

Year 1: 100% replacement of components to the original purchaser.

Year 2: 100% replacement of components to the original purchaser.

Year 3: 100% replacement of components to the original purchaser.

Note: This warranty does not cover damage to heaters caused by incorrect water balance resulting in the heater being subjected to abrasive/acid water. Note: Damage to the pump motor caused incorrect chemical balance will not be covered under this warranty. Forest Spas spas reserves the right to request that the pump be returned for assessment before it is replaced under this warranty.

5 year jet warranty

Forest Spas warrant the removable spa jets to be free of manufacturing defects for a period of 5 years from date of installation. This warranty excludes damage by grit, sand and improper water chemistry causing corrosion of the part and is limited to supply of replacement parts after the faulty part has been returned to Forest Spas for warranty inspection. Leaking from jets is covered by the plumbing warranty.

5 year cabinet warranty 

Forest Spas warrants the structure of skirting surrounding the spa for five years from defects in the material and workmanship.Appearance of material is warranted for one (1) year.

1 year Wifi, audio system, ozone, UV, LED light(s) warranty

Forest Spas warrants audio equipment for one (1) year from the date of install. This includes speakers, power supply,
subwoofer, docking stations, LED lights, ozonator, In-line Frog Sanitation system and waterfall. Forest Spas are NOT responsible for radio/WIFI reception caused by location, terrain, or other non-component problems, this also includes drain plugs and skimmer housings.

1 year spa hardcover warranty

Your spa cover is warranted for a period of 1 Year from the date of delivery. This warranty applies only to the structural integrity of the cover and the vinyl. Damage caused to stitching, straps or locks due to improper use of the cover will not be covered under warranty. Disposal of any cover replaced under warranty will be the owners responsibility

Electrical connection

All electrical connections must be carried out by a qualified electrical contractor. Failure to do so will immediately VOID this warranty. The spa must be connected to a dedicated MAINS electrical supply circuit protected by a compliant earth leakage circuit breaker safety switch.Forest Spas reserves the right to ask for proof that the spa has been installed by a qualified electrician.

Warranty exclusions

• Damage resulting from improper water maintenance or chemical dispenser.

• Damage from operating the spa above 113°F.

• Damaged caused by clogged filters.

• Damage caused to spa surface by improper use of spa cover and excessive exposure to sunlight.  

• Damage caused by not installing spa on sufficient hard level surface.

• Damage caused by incorrect electrical installation, brownouts, voltage spikes or operating spa out of +/- 10% of voltage range.

• Warranty is not extended to filter cartridges, Spa pillows (headrests), pump seals or drain hoses.

• Damage caused by relocation of the spa from its original installed location.

• The spa cover is warranted to be free of defects at time of delivery.

• Damage by insects or vermin including termites and ants.

• Damage caused by flooding.

• Damage caused by third party carriers.

• Damage to frame caused by unrepaired leakage.

Warranty Terms for Forest Spa's X-Range.

Limited Warranty Coverage For All X-Range Spas.

5 year non pro rata structural warranty

Forest Spas warrants the structure of the spa shell against defects in workmanship and materials leading to water loss from the spa for a period of 5 years from date of installation subject to the limitations and conditions expressed in this warranty.

2 year acrylic warranty

Forest Spas warrants against the loss of water through the acrylic surface of the spa shell for a period of 2 years from date of installation. Note: Leaving your spa uncovered when not in use will void this portion of your warranty.

1 year pump, heater, controller and plumbing warranty

Labour on repair of the above equipment/plumbing is warranted from date of installation of the spa for 1 years with no hidden call out charges. 

1 year limited labour warranty:

All factory installed electrical equipment and plumbing components - specifically the pump(s), heater, control system, leaks from jet fittings, filter assembly, internal plumbing, internal glue joints and hoses are warranted from date of installation of the spa, as follows:

Year 1: 100% replacement of components to the original purchaser.

Note: This warranty does not cover damage to heaters caused by incorrect water balance resulting in the heater being subjected to abrasive/acid water. Note: Damage to the pump motor caused incorrect chemical balance will not be covered under this warranty. Forest Spas reserves the right to request that the pump be returned for assessment before it is replaced under this warranty.

1 year jet warranty

Forest Spas warrant the spa jets to be free of manufacturing defects for a period of 1 year from date of installation. This warranty excludes damage by grit, sand and improper water chemistry causing corrosion of the part and is limited to supply of replacement parts after the faulty part has been returned to Forest Spas for warranty inspection. Leaking from jets is covered by the plumbing warranty.

1 year cabinet warranty 

Forest Spas warrant the spa cabinet against defects in materials and workmanship for a period of 1 year from date of installation. This warranty specifically covers the structural integrity of the cabinet. Fading and weathering of the surface will occur naturally over time, and are not considered defects. 

1 year Wifi, audio system, ozone, UV, LED light(s) warranty

Forest Spas warrants the factory installed Wifi, audio system, UV sanitiser, Ozone sanitiser and LED Light(s) assemblies, to be free from defects in materials and workmanship for 1 year.

1 year spa hardcover warranty

Your spa cover is warranted for a period of 1 Year from the date of delivery. This warranty applies only to the structural integrity of the cover and the vinyl. Damage caused to stitching, straps or locks due to improper use of the cover will not be covered under warranty. Disposal of any cover replaced under warranty will be the owners responsibility

Electrical connection

All electrical connections must be carried out by a qualified electrical contractor. Failure to do so will immediately VOID this warranty. The spa must be connected to a dedicated MAINS electrical supply circuit protected by a compliant earth leakage circuit breaker safety switch.Forest Spas reserves the right to ask for proof that the spa has been installed by a qualified electrician.

Warranty exclusions

• Damage resulting from improper water maintenance or chemical dispenser.

• Damage from operating the spa above 113°F.

• Damaged caused by clogged filters.

• Damage caused to spa surface by improper use of spa cover and excessive exposure to sunlight.  

• Damage caused by not installing spa on sufficient hard level surface.

• Damage caused by incorrect electrical installation, brownouts, voltage spikes or operating spa out of +/- 10% of voltage range.

• Warranty is not extended to filter cartridges, Spa pillows (headrests), pump seals or drain hoses.

• Damage caused by relocation of the spa from its original installed location.

• The spa cover is warranted to be free of defects at time of delivery.

• Damage by insects or vermin including termites and ants.

• Damage caused by flooding.

• Damage caused by third party carriers.

• Damage to frame caused by un-repaired leakage.

Warranty Terms for Alps Spas.

Limited Warranty Coverage

Alps hot tubs shell warranty.

ALPS SPAS are warranted against defects in the spa shell due to defects in workmanship and/or materials for Lifetime from the original date of sale. 

 

5 year acrylic warranty

ALPS SPAS are warranted against blistering, cracking, or delaminating of the interior surface of the spa due to defects in workmanship and/or materials for five years from the original date of sale.

2 year pump, heater, controller and plumbing warranty

ALPS SPAS electrical equipment components (pumps, heater, and control system) are warranted against malfunction due to defects in workmanship and/or materials for 2 years and 2 years labour.

2 year limited labour warranty:

All factory installed electrical equipment and plumbing components - specifically the pump(s), heater, control system, leaks from jet fittings, filter assembly, internal plumbing, internal glue joints and hoses are warranted from date of installation of the spa, as follows:

Year 1: 100% replacement of components to the original purchaser.

Year 2: 100% replacement of components to the original purchaser.

Note: This warranty does not cover damage to heaters caused by incorrect water balance resulting in the heater being subjected to abrasive/acid water. Note: Damage to the pump motor caused incorrect chemical balance will not be covered under this warranty. Forest Spas reserves the right to request that the pump be returned for assessment before it is replaced under this warranty.

2 year jet warranty

ALPS SPAS plumbing components are warranted against water loss due to defects in workmanship and/or materials for five years from the original date of sale with two year labour.

3 year cabinet warranty 

Forest Spas warrant the spa cabinet against defects in materials and workmanship for a period of 3 years from date of installation. This warranty specifically covers the structural integrity of the cabinet. The spa cabinet finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time, and are not considered defects. 

1 year Wifi, audio system, ozone, UV, LED light(s) warranty

Forest Spas warrants the factory installed Wifi, audio system, UV sanitiser, Ozone sanitiser and LED Light(s) assemblies, to be free from defects in materials and workmanship for 1 year.

1 year spa hardcover warranty

Your spa cover is warranted for a period of 1 Year from the date of delivery. This warranty applies only to the structural integrity of the cover and the vinyl. Damage caused to stitching, straps or locks due to improper use of the cover will not be covered under warranty. Disposal of any cover replaced under warranty will be the owners responsibility

Electrical connection

All electrical connections must be carried out by a qualified electrical contractor. Failure to do so will immediately VOID this warranty. The spa must be connected to a dedicated MAINS electrical supply circuit protected by a compliant earth leakage circuit breaker safety switch.Forest Spas reserves the right to ask for proof that the spa has been installed by a qualified electrician.

Warranty exclusions

• Damage resulting from improper water maintenance or chemical dispenser.

• Damage from operating the spa above 113°F.

• Damaged caused by clogged filters.

• Damage caused to spa surface by improper use of spa cover and excessive exposure to sunlight.  

• Damage caused by not installing spa on sufficient hard level surface.

• Damage caused by incorrect electrical installation, brownouts, voltage spikes or operating spa out of +/- 10% of voltage range.

• Warranty is not extended to filter cartridges, Spa pillows (headrests), pump seals or drain hoses.

• Damage caused by relocation of the spa from its original installed location.

• The spa cover is warranted to be free of defects at time of delivery.

• Damage by insects or vermin including termites and ants.

• Damage caused by flooding.

• Damage caused by third party carriers.

• Damage to frame caused by un-repaired leakage.

Conditions of Warranty

All warranties apply to the original customer, at the original address that the spa was installed. In all cases Forest Spas Limited has the sole responsibility for determining the cause and nature of a fault. Forest Spas Limited determination is final. 

Notification

The Customer must report any discovered fault to Forest Spas Limited within 10 business days. A technician will then diagnose a fault over the telephone and may suggest a number of possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, Forest Spas Limited will then arrange for a technician to visit the site. If a technician is sent out and discovers there is no fault, or the fault is not manufacturing related, a payment of the applicable call out charge is required from the customer. If a manufacturing related fault is discovered there is no charge for the technicians visit. There are no payments necessary before the visit unless the warranty has expired. If the technician determines that any fault is not covered under this warranty, the customer is solely responsible for the cost of any parts and technician(s) onsite labour charges.

Winner of the Gold Standard 

for in-ground hot tub project of the year 2017

Find Us

Unit 1 Anglo Buildings, Baldwin Rd, Stourport-on-Severn, DY13 9AX

Opening Hours (by appointment only during covid-19)

Monday:   10:00 - 17:00

Tuesday:   Closed

Wednesday:   Closed

Thursday:   12:00 - 19:00

Friday:   10:00 - 17:00

Saturday:  10:00 - 17:00

Sunday:   10:00 - 16:00

Tel: 0333 335 0095